Shipping policy

At this time, SALTY ships exclusively within the United States and Puerto Rico.

Shipping Rates
    •    Free standard shipping on orders over $75
    •    Orders under $75 are charged a flat shipping rate, calculated at checkout

All shipping rates are displayed at checkout before your purchase is completed.

Processing Time

Orders are processed within 1–3 business days (excluding weekends and holidays). Once your order has been processed, you will receive a confirmation email with tracking information.

Please note that processing times may be extended during product launches, limited drops, or high-volume periods.

Shipping Time

Standard shipping typically takes 2–5 business days once your order has shipped. Delivery times are estimates and may vary due to carrier delays or external factors beyond our control.

Puerto Rico Shipping

We proudly ship to Puerto Rico using standard U.S. shipping services. Delivery times may vary depending on location.

Order Tracking

Once your order ships, you will receive a tracking number via email to follow your delivery.

Delivery Responsibility

Once an order has been shipped and tracking information has been provided, SALTY is not responsible for delays, lost, or stolen packages caused by the shipping carrier.

If your tracking information shows a delivery issue, we recommend contacting the carrier directly for assistance. However, if you experience a problem with your delivery, please feel free to reach out to us and we will do our best to help guide you through the process.

 

Pre-Order Policy

Thank you for choosing to pre-order with SALTY. Pre-ordering allows you to reserve limited-edition styles before they officially arrive.

What is a Pre-Order?

A pre-order item is purchased before it is in stock. By placing a pre-order, you are reserving your item from an upcoming production batch.

The estimated shipping timeframe will be displayed on each pre-order product page. Please note that these dates are estimates and may change due to manufacturing, quality control, or carrier delays.

Payment

Payment is collected in full at the time your pre-order is placed to reserve your item.

Shipping

Once your order is ready, you will receive a shipping confirmation email with tracking information.

If your order contains both pre-order and in-stock items, your entire order will ship together once the pre-order item becomes available. If you’d like your in-stock items sooner, we recommend placing a separate order.

Changes & Cancellations

Pre-orders may be canceled within 24 hours of purchase. After this period, production may already be underway and cancellations or modifications cannot be guaranteed.

Delays

While we work hard to meet all estimated shipping dates, unexpected delays can occasionally occur. If there is a significant delay, we’ll keep you informed via email with updates on your order status.

Returns

Once delivered, pre-order items follow our standard Returns & Exchanges Policy and are eligible for store credit only, provided they meet our return requirements.